We have answers.

How do I know which level of care my loved one needs?

Our Care Managers will help identify and determine individual needs based on our care assessment.

Why might I need a Care Manager?

Care Managers, or Geriatric Care Mangers, are specialists in assisting seniors and their families to plan for and implement ways to allow for the greatest degree of independence, safety and quality of life. They meet with families, assess the client’s needs and develop a comprehensive care plan with input from caregivers, families and health care professionals. They review all care options clearly and discuss them with the family.

What are some reasons I should look into care management?

You or your senior is experiencing sudden and/or noticeable decline. You feel overwhelmed by the tasks and the decisions you face. You are not able to continue providing the level of care you deserve for yourself or loved one.

Is Care Management included with any of your services?

Absolutely. We offer complimentary care management as part of our in-home care service or if you live in one of our ten Verona Court (by Parentis Health) residential care homes. Once you are part of the Parentis Health family, you will be assigned a Personal Care Manager that will be with you on your journey.

What is Personal and Companion Care?

Unlike Parentis Health Home Health Care, Personal and Companion Care is a non-medical service. Our Companions can provide emotional support, help around the house and assist other caregivers to enable clients to remain as independent as possible in their own homes.

Does Medicare or Medicaid cover Personal and Companion Care?

Since these are non-medical services, they are not covered by most health insurance.

Can Companions do my parents’ laundry?

Our Companions will do all kinds of things, from changing bed linens and doing the laundry, to taking care of pets, cooking, grocery shopping and spending time together, chatting, playing games and having fun.

How much will Personal and Companion Care cost?

It really just depends on the level of service and time commitment that your loved one requires. Give us a call and we can discuss the best care plan for your loved one.

What kinds of services can Parentis Home Health Care provide?

The purpose of home health care is to treat injuries or illnesses at home including wound care for pressure sores or surgical wounds, intravenous or nutrition therapy, injections and health condition tracking.

Do you make sure my loved one is eating well?

Yes. We can check what the patient is eating and drinking, do checks for blood pressure, temperature, breathing and heart rate, see that the patient is taking prescription drugs properly and evaluate any pains or discomfort.

How does Parentis Home Health Care know what the doctor is prescribing?

We coordinate care with our patients’ doctors and anyone else who gives care to ensure everyone is on the same page about what care is needed and how things are going.

Why would I want Home Health instead of Personal and Companion care?

Home Health Care is designed for patients with medical needs prescribed by a doctor. If a patient’s needs are non-medical, please see our Personal and Companion care page

How long will it take to begin care?

Not long at all! Send us an email or, better yet, give us a call (hyperlink) to discuss your loved one’s care situation so we can provide you with a concrete plan of how to move forward with Parentis Health.

Do you take Medicare or Medicaid?

Home Health Care is a covered service under Medicare/Medicaid provided patient is eligible for those services.

Will I need to pay out of pocket?

Patient may be subject to deductibles/co-pays depending on their individual insurance plans.

How do I qualify for home health services?

To qualify for home health services, you must have a medical need for the skilled services of a nurse or therapist. You must meet Medicare’s definition of homebound. This only means that leaving the home requires taxing effort and that you therefore leave the home infrequently. We must receive orders from your doctor to provide home health services, upon request from you.

What are your staff’s qualifications?

Skilled professionals must be a graduate of an accredited school, currently licensed/certified in the state which they are practicing, have current CPR certification, criminal background clearance and proof of good health from their physician plus be TB tested.

Home Health Aides must have 120 hours of training in personal care, background screening, CPR certificate and TB tested.

How frequently will you visit?

Frequency of visits depends on treatment ordered by the prescribing physician.  Visits can occur as frequently as once a day if needed for skilled care. On average, visits typically range from 13x/week per 60day certification period. We provide whatever Home Health Care services are necessary to ensure the well-being and healthy recovery of our patients.

What are the visiting hours?

We have an open-door policy for all of our residents’ friends and family. However, we ask that your visits not be disruptive to the other residents, especially in the evening.

Is there a curfew if I take my loved one out of their residence?

There is no curfew. All residents must be signed in and out by family members so there can always be an accurate count for all residents in time of an emergency. If your loved one is scheduled to take medication while out, you will need to sign out the medications and take them with you.

Can I come over during mealtimes?

Absolutely. Breakfast is at 8 a.m., lunch at 12 p.m. and dinner at 5 p.m. You and other family members are welcome to come visit or join us for the meal.

Is there an additional charge for a "special diet"?

Certain health conditions require a menu containing low salt to control hypertension or even high salt for those who have trouble swallowing or an accommodation for diabetics. The monthly fee covers all special diets, with the exception of liquid diets or culturally based diets requiring long preparation time.

Can residents have their own television or radio?

Yes, but if the resident is in a semi-alert state we recommend that you wait for about a month so the resident can adjust to his or her environment. Basic cable service is provided free of charge.

Can residents have a telephone?

Yes, but if the resident is in a semi-alert state or suffering some form of dementia, we recommend not installing a telephone in the room. A house telephone is available and the staff will make local telephone calls for our less-alert residents.

Can residents have a computer?

Yes, if the resident is alert.

What personal items should residents bring with them?

Things like photos, mementos, pillows and wall fixtures are very important. We allow a small chair or even a recliner providing it fits in their room. We have new linen and color-coded towels for each resident; however, residents can still bring their own if they prefer. Please place name labels on all clothing and personal artifacts.

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