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Frequently Asked Questions
General
We provide an extensive range of services to benefit patients and their families, from a variety of health services at the patients home, to non-emergency medical transportation, to our residential home facilities, to hospice services and everything in-between.
To ensure patients and families can focus on spending time together without worry, we shoulder the burdens families typically face alone, whether it’s working with Medicare and health insurance providers or helping patients with ongoing medical appointments.
We feature a fleet of specialized vehicles that can accommodate all patients, including those with ambulatory issues.
Our vehicles can easily accommodate walkers, wheelchairs and gurneys, and, like all of our services, our pricing is flat, transparent and always reasonable.
Yes! Our We Honor Veterans program, part of our Volunteer services, works with veterans and their families to help them maximize their VA benefits.
Home Health
Home health offers patients quality healthcare in the comfort of their homes, from a diverse team of professionals —RNs/LPNs, MSWs, home health aides, physical, occupational and speech therapists—available and on-call 24/7/365.
Home health services cover a wide range of conditions, including:
- Wound care
- IV therapy
- Injections
- Chronic disease management, including CHF, COPD, diabetes and hypertension
- Pain management
- Post-surgical care
- Post-stroke care
Home Health provides patients with skilled nurses, LVNs, counselors, occupational and physical therapists, empowering post-surgery, wound care and rehabilitation at home, helping patients recover without the need for extended hospital stays.
Home Care provides caregivers to help patients with every aspect of everyday life, from in-home personal care, feeding and medication administration to housekeeping and running errands.
To qualify for Home Health services, patients must have a medical need for skilled nursing or therapy and meet Medicare’s definition of “homebound”. Patients who leave their home infrequently because it requires taxing effort fall within Medicare’s guidelines. Parentis Health also requires that requests for Home Health services come directly from patients’ physicians.
Home Care provides caregivers to help patients with every aspect of everyday life, from in-home personal care, feeding and medication administration to housekeeping and running errands.
No; patients can be temporarily homebound due to illness or injury to qualify.
We accept both private insurance coverage and medicare. Medicare covers 100% of Home Health services for qualified patients.
Residential Care
Each Verona Court home is located in an upscale neighborhood, comfortable, secure, and beautifully appointed with all of the comforts of home. Ample communal spaces foster meaningful relationships between fellow residents and caregivers.
Occupancy at Verona Court homes is capped at a maximum occupancy of 6 residents and a 3:1 provider ratio.
Each facility has a minimum of two caregivers and a dedicated night-shift caregiver (as needed), plus LVNs and RNs onsite every day, ensuring that your loved ones are always safe and secure and help is always on-hand.
Verona Court facilities welcome short-term residents and respite care. Residents of any length receive the same round-the-clock care, including home-cooked meals, activities with our volunteers, transportation services and more.
To learn more about Verona Court residences, please visit us at www.veronacourt.com.
Hospice
Hospice also aims to provide comfort to those with life-limiting illness and addresses the physical, social, emotional, and spiritual needs of not only the patient but also the patient’s family caregivers. Typically, hospice care is offered when a person’s prognosis is six months or less and curative measures have been exhausted or are no longer desired.
Hospice covers treatments for symptom control or pain relief, durable medical equipment, medical supplies, and a variety of services covered by Medicare necessary to manage the person’s pain and other symptoms related to the terminal illness. This may include physical, speech, and occupational therapy, short-term inpatient and respite care, regular visits and oversight from a care team including a nurse, home health aides, a social worker, the hospice chaplain, and the hospice physician.
Patient, or the patient’s responsible party, always has the freedom to choose their Hospice, as well as revoke Hospice services at any time.
“Comfort care”, “palliative care” and “hospice care” are often used interchangeably because they generally refer to the same approach to patient care: focusing on symptom control, pain relief and quality of life.
While “comfort care” and “palliative care” are basically the same, hospice is a far more robust approach, engaging entire teams to help provide comfort and care to patients and families.
“Comfort care” and “palliative care” aren’t always afforded the same sense of expediency as hospice care. One of the advantages of hospice care is the speed at which healthcare is delivered. Medications, equipment, and treatment can be delivered anytime to wherever a patient is, without the need for physician appointments or authorizations.
In any disease trajectory, there are three possible outcomes: stability, improvement, or decline. Patients in decline may qualify for hospice care.
To qualify for hospice, a patient’s prognosis is assessed according to five criteria:
If the patient’s quality of life would not be improved by aggressive treatment such as hospitalization, surgery, chemotherapy, radiation, or hemodialysis
A patient’s nutritional status, generally determined by poor appetite and weight loss
How functional a patient is, and how much this has changed recently The normal progression of a specific diseasePhysicians make assessments based on a patient’s declining health during a 12 month period, as well as projections on disease progression six months out, using guidelines set forth by Centers for Medicare & Medicaid Services (CMS) CMS has issued guidelines for specific diseases, including AIDS, cancer, dementia, stroke, Parkinson’s Disease, MS, ALS, heart and liver failure
Patients meeting this criteria may receive hospice care with a referral from their attending physician.
We provide whatever support patients and families need, however they need it, from our skilled nurses to our volunteers.
We also have an in-house Chaplain and Bereavement Counselor on-call to offer comfort in all forms—from spiritual support and grief counseling to just being an extra pair of eyes and ears.
Often Hospice services are covered through Medicare. Call us to discuss your specific situation and we’ll be happy to help.
Home Care
Our Home Care services are designed to make your life easier, which is why we have simplified the process into 3 easy steps:
Step 1: Schedule your Personalized Assessment Assessments can be done in person or over the phone. During an in-home assessment, our care manager will assess your (or your loved one’s) condition, overall safety, and make recommendations if needed.
Step 2: Sign Our Service Agreement Once we have completed your assessment, we will create a client profile for you or your loved one, a personalized care plan, and schedule of agreed upon visits.
Step 3: Match you with a Caregiver We will match you with the best caregiver to meet you or your loved one’s needs and schedule your visit
A Home Care Aid (HCA), or personal caregiver, is an individual who helps clients in everyday tasks by monitoring their condition and helping them with daily living activities. They often assist older adults and people with disabilities, chronic illnesses, or dementia who need assistance.
All of our personal caregivers are: Registered Home Care Aids (HCA), thoroughly screened and cleared through (CDSS) background checks, insured and bonded, required to undergo in-field training mandatory annual training.
Our home care services can range anywhere from 1-hour to 24-hours to fit your individual care needs. Weekly care schedules include day/evening care, overnight care, and access to care 24/7.
24/7 live-in caregiver available upon request.
Our priority at Parentis Health is not only to provide personalized care, but to ensure that your loved one is in a safe and clean environment. We do this through light housekeeping.
Light housekeeping includes: sweeping, dusting, and vacuuming; wiping down counters, washing and putting away dishes, washing and putting away dishes, taking out the trash, laundry and bed linen change assistance, washing and putting away dishes.
Light housekeeping does not include: Deep cleaning and scrubbing floors, moving heavy furniture, cleaning large household appliances such as the refrigerator or stove, window cleaning, shampooing or steam cleaning carpets.
No, now through our acquired company Pop-in Care we no longer have a minimum hour requirement.
Pop-in Care is a Home Care service catered to our clients who are primarily independent but can benefit from short (1-4 hour) caregiving shifts.
Visit: Pop-in Care for more information.
Our flexible payment options include:
1)Private Pay
2)Long-term care Insurance
3)Qualified group health insurance
Transportation
Non-Emergency Medical Transportation (NEMT) is a specialized transportation service that offers individuals who need assistance getting to medical appointments, dental appointments, clinic appointments, dialysis centers, outpatient surgical centers, personal errands, and home from hospitals, nursing facilities (SNFs), and/or Assisted Living Facilities (ALF).
Our fleet of specialized transportation vehicles are equipped to accommodate individuals who are:
- Ambulatory
- Non-ambulatory
- Wheelchair-bound
- Bedridden
Our fleet of specialized transportation vehicles are equipped to accommodate individuals who are:
- Ambulatory
- Non-ambulatory
- Wheelchair-bound
- Bedridden
We pick you up wherever you set your pick-up location to and take you to your pre-scheduled destination.
And that’s not all, we will walk you into your drop-off location to make sure you are safe and on-time.
We service Laguna Hills and surrounding cities including, but not limited to, Laguna Woods, Laguna Niguel, Mission Viejo, Aliso Viejo, Dana Point, Laguna Beach, and Irvine.
Please call (833) 247- 9111 for additional service areas.
Parentis Health Non-Emergency Medical Transportation in Orange County is private pay.
Volunteering
Yes! Through the Parentis Foundation, we pair highly trained volunteer tutors, ages 50+, with children, aged from kindergarten through third-grade, offering both a unique opportunity to enrich their lives through literacy. To learn more about how to become a Parentis Foundation volunteer, please visit www.parentisfoundation.com.